Chat n Talk Biz
Legal

Terms of Service

Please review the Terms below before using the Chat n Talk Biz service. These Terms are governed by the laws of the Province of Ontario, Canada.

Effective date: July 1, 2026 · Last updated: October 25, 2026 · Governing law: Province of Ontario, Canada · Contact: support@kbusiness.ca

Article 1

Application of these Terms

  • 1. These Terms apply to all services provided by Chat n Talk Biz (AI automation build and operation, training programs, and platform use).
  • 2. Submitting a request to use our services (booking a consultation, making a payment, or creating an account) is considered acceptance of these Terms.
  • 3. The Company may update these Terms as needed, and will notify you by email in advance of any changes.
Article 2

Definition and Scope of Services

  • 1. The Company provides technical services to build and operate AI automation systems suited to the client's business.
  • 2. The scope of service is defined by the module/product configuration and proposal agreed to at the time of contract.
  • 3. Work not specified in the proposal or contract is not included in the scope of service, and additional requests may require a separate quote.
  • 4. Excluded services (legal or tax advice, ad campaign management, content production, etc.) are never included in this service under any circumstances.
Article 3

Accounts and Access

  • 1. Clients must create an email-based account to use the platform.
  • 2. Accounts are for the client's own use only and may not be shared with others.
  • 3. The Company is not liable for damages resulting from the compromise of account credentials.
  • 4. The Company may suspend or terminate an account without prior notice in the event of a violation of these Terms.
Article 4

Client Obligations

  • 1. Use the system only for the intended purpose of the service.
  • 2. Do not use the automation system for unlawful purposes (sending spam, fraud, unauthorized collection of personal information, etc.).
  • 3. Do not share API keys, access credentials, or similar materials provided by the Company with third parties.
  • 4. Obtain lawful consent for any end-customer data collected through automation channels.
  • 5. Send marketing messages in compliance with Canada's Anti-Spam Legislation (CASL).
  • 6. Warrant that any API keys or information provided for system integration were lawfully obtained.
  • 7. Treat content automatically generated or extracted by the AI from client-provided information (menus, prices, hours, etc.) as a draft, and verify its accuracy before the service goes live.
Article 5

Intellectual Property

  • 1. Intellectual property in the automation workflows, chatbot prompts, and automation designs built by the Company belongs to the Company.
  • 2. Ownership of business information, content, and data provided by the client remains with the client.
  • 3. The client holds a non-exclusive license to operate the system built for them for the duration of the service.
  • 4. Unauthorized copying, distribution, or resale of the Company's system files after contract termination is prohibited.
  • 5. Ownership of custom website/system development deliverables transfers to the client upon final delivery and full payment.
Article 6

Pricing, Payment & Tax

  • 1. All prices are in Canadian dollars (CAD), plus HST (13%, Ontario) where applicable.
  • 2. Setup fees are generally due before work begins.
  • 3. Monthly fees are billed each month starting from the service go-live date.
  • 4. Unpaid invoices will be re-billed within 7 days; continued non-payment may result in temporary suspension of service.
  • 5. Payment methods: recurring card billing (Stripe) or Interac E-Transfer (support@kbusiness.ca).
  • 6. Interac payments receive an official invoice itemizing HST; card payments receive an automatic Stripe receipt.
Article 7

Service Level & Availability

  • 1. The Company makes best efforts to operate the service reliably but does not guarantee 100% uptime.
  • 2. The Company is not liable for impacts resulting from outages, policy changes, or discontinuation of third-party platforms (OpenAI, Vercel, Twilio, Google, etc.).
  • 3. If integration with a connected platform (messaging, calendar, CRM, etc.) is disrupted due to that platform's API policy changes, additional fees may apply to restore the integration.
  • 4. Service interruptions for scheduled maintenance will be communicated by email in advance.
Article 8

Contract Term & Termination

  • 1. Service contracts renew monthly with no separate minimum term.
  • 2. Cancellation can be requested at any time by email (support@kbusiness.ca); billing stops from the point of cancellation.
  • 3. Monthly fees already billed are not refunded.
  • 4. If a client is found to be in breach of these Terms, the Company may terminate the contract immediately, and amounts already paid will not be refunded.
Article 9

Limitation of Liability

  • 1. The Company is not liable for indirect damages, consequential damages, or lost business opportunities arising from its services.
  • 2. The Company's maximum liability will not exceed the service fee for the month in which the dispute arose.
  • 3. The Company is not liable for legal disputes arising from messages sent, data collected, or transactions processed by the client through the automation system.
  • 4. The Company is not liable for service interruptions caused by force majeure (natural disasters, hacking, internet infrastructure failures, war, pandemics, etc.).
  • 5. The Company is not liable for issues arising from information provided by the client (API keys, business information, etc.) that is inaccurate or unlawfully obtained.
  • 6. The Company is not liable for damages arising from errors in content automatically generated or extracted by the AI (menus, prices, hours, etc.) where the client did not verify that content before the service went live.
Article 10

Dispute Resolution

  • 1. The interpretation of these Terms and any disputes are governed by the laws of the Province of Ontario, Canada.
  • 2. In the event of a dispute, the parties will first attempt to resolve it through discussion by email (support@kbusiness.ca).
  • 3. If discussion does not resolve the dispute, it will be settled in the courts of Ontario.
  • 4. Small claims (as defined by the Small Claims Court) may be handled through the Ontario Small Claims Court.
Article 11

Changes to These Terms

  • 1. The Company may update these Terms due to service improvements, changes in law, or similar reasons.
  • 2. Changes will be communicated by email at least 14 days before taking effect.
  • 3. If you do not agree with the updated Terms, you may request to cancel; continued use of the service is considered acceptance of the updated Terms.
Article 12

Language

  • 1. These Terms and all service communications for Chat n Talk Biz are provided in English.
  • 2. The English text is the official version; in the event of any discrepancy in interpretation, the English version governs.

Refund Policy Summary

  • · Setup fee: Fully refundable within 24 hours of payment, as long as onboarding information has not yet been submitted. Once onboarding has begun, the setup fee is not refundable due to work already completed.
  • · Monthly fee: Cancel at any time; billing stops from the point of cancellation. Months already billed are not refunded (the setup fee is a separate one-time cost and is unaffected by cancellation).
  • · Service defects: If a promised feature is not delivered, this is resolved through rework or a partial refund.

For questions about these Terms, the fastest way to reach us is the chatbot on our site (available 24/7), by email at support@kbusiness.ca or by phone at 416-569-9480 (Mon-Fri, 9 AM-9 PM ET; if busy or unavailable we'll call you back in order).

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